customer experience

booking software

Everything You Need to Know About Booking Software

How’s your appointment calendar looking? Chances are you have time for a few more customers. A full calendar means ...
Apr 21, 2022 4 min read

How to Boost Customer Loyalty using Seamless Communication

Let’s face it, missed calls in the busy world of a small business owner are inevitable. Studies say that small business ...
Feb 18, 2022 4 min read

Top SMS Texting Templates for Small Business Owners

Did you know that 70% of businesses now use texting as a way to reach customers? Plus, 78% of consumers would like to ...
Jan 24, 2022 5 min read
blue puzzle with

21 Customer Loyalty and Retention Statistics to Know in 2021

There are 31.7 million small businesses in the United States. Customers like you and me remain at the heart of each ...
Jan 13, 2021 5 min read
customer service survey with the box checked next to

7 Ways Excellent Customer Service Boosts Your Business

At the end of the day, we’re all consumers. We all purchase products. We all make returns. And we all know that having ...
Jan 08, 2021 5 min read
a woman giving another woman a gift

The 12 Industries of Christmas: Unique Gift Ideas from ...

The holiday season is here and GoSite is all too excited to showcase our gratitude for the service-based companies we ...
Dec 17, 2020 6 min read
Store clerk holding up a loyalty rewards card.

How Your Small Business Can Set Up Digital Loyalty Cards on ...

Since many small businesses are running entirely online or constantly looking for ways to minimize physical contact ...
Dec 08, 2020 5 min read

How to Write an Apology Letter to Customers (Examples ...

In 2018, KFC had a huge problem. A supply chain issue caused problems for nearly 90 percent of its UK locations. The ...
Mar 14, 2020 5 min read